Emphatic

In my life as an SAP consultant, I spend most of the day solving problems. And as the great Peter Bregman says most of the time we just need to be good listeners.

Every day, I receive emails, chats, and tickets full of challenges.

The biggest challenge is to respond to what a person wants to hear.

According to Peter Bregman, the secret is:

1. Connect with each other; would say empathy?
2. Show respect; empathy again?
3. Help others to feel better. Well, empathy?
4. Solve the problem.

I agree, I think we can this up in two: empathy and problem-solving.

I usually do not use only with clients but I train a lot with my children.

In the case of clients or colleagues, I can’t negotiate with chocolates (or I can ) but I am always available to understand and put myself thought the person who has the problem. If not, at least I felt the need for the other. It’s already something.